About Us
Frequently Asked Questions
Is my donation tax deductible?
Yes, as a Canadian registered charity, your donation is 100% tax -deductible. Please ensure you donate through our secure Canadian website, address, or phone number to receive your tax receipt.
When will I receive a tax receipt?
When giving online, you will immediately receive a tax receipt by email. For donations made by I mail or phone, you will receive a tax receipt by mail within 2 weeks. Our monthly giving Smile Partners receive a consolidated receipt for the prior year in February through the mail.
How do I make a gift In Honour or Memory?
Operation Smile is honoured to be the recipient of your tribute gift. You can make your gift in honour or memory of a loved one on our website or by phone at 1-844-376-4530. When donating on our website, you will be provided with several e-card options to send to a recipient. Alternatively, if you donate by phone, you can request a physical card. Thank you!
Can I give monthly?
Our monthly giving Smile Partners are among our most dedicated supporters, committed to providing smiles and ongoing care year-round. You can make your first monthly gift on our website or by calling 1-844-376-4530. Your donation will automatically process each month – and you can adjust or cancel it at any time.
Can I change my monthly giving?
Yes, you have complete control of your monthly giving. To adjust your monthly gift at any time, please call us at 1-844-376-4530 or email [email protected].
How can I update my credit card information online?
Currently, we do not have the functionality to update your credit card or bank information directly on our website. Please call our toll-free number, 1-844-376-4530, Monday to Friday, between 8:30 AM and 4:45 PM EST, and we will assist you with updating your payment details.
How do I apply for a matching gift donation?
Many employers offer matching gift programs that double, or even triple, the impact of your donation! To apply, simply contact your Human Resources department to find out if they will match your gift.
I would like to add Operation Smile Canada to my will. What information do I need?
Our Philanthropy team can assist you with information regarding your will. Visit the Ways to Give section of our website or email [email protected] to get started.